REFUND & CANCELLATION POLICY

Data Ikseer – Data Services, Analytics, AI Automation & Cloud Solutions

Effective Date: February 11, 2026

Data Ikseer is committed to delivering high-quality data services and ensuring client satisfaction. This Refund & Cancellation Policy outlines the circumstances under which refunds and cancellations are possible, as well as the procedures for processing them.

This policy applies to all services provided by Data Ikseer, whether engaged directly through the website (https://dataikseer.com), via email/WhatsApp, or through freelance platforms such as Upwork

1. Cancellation Policy

1.1 Cancellation by Client

Clients may terminate a project engagement at any time by submitting a formal written cancellation request to sales@dataikseer.com. Cancellation requests communicated through any other channel or medium shall not be deemed valid or legally effective.

1.2 Cancellation Before Work Begins

If a Client cancels before Data Ikseer has commenced any work on the project (including, but not limited to, analysis, processing, coding, or preparation of deliverables), the Client shall be eligible for a full refund of any payments made, less any applicable transaction or payment processing fees charged by the respective payment platform.

1.3 Cancellation After Work Begins

If a client cancels after work has begun, the client will be charged for the work completed up to the cancellation date. The amount will be calculated based on:

Percentage of project completion (e.g., if 40% of the project is complete, the client will be charged for 40% of the total project cost)
Hours worked at the baseline hourly rate of USD $10 per hour (or PKR equivalent at the time of invoicing), whichever is applicable based on the Service Agreement.

Any remaining balance after deducting the cost of completed work will be refunded to the client within 14 business days via the original payment method.

1.4 Non-Refundable Deposits

Initial deposits (typically 50% for large projects) paid at the start of a project are non-refundable unless Data Ikseer has not begun any work on the project. This deposit secures the project slot in the Data Ikseer schedule and covers initial planning, research, and setup time.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be issued in the following circumstances:

Service Not Delivered: If Data Ikseer fails to deliver the agreed services or deliverables within the specified timeline, and the delay is solely attributable to Data Ikseer (not due to client-caused delays such as missing information or approvals), the client may be eligible for a refund proportional to the undelivered portion of the services, excluding any work already completed and any transaction or payment processing fees.
Major Quality Issues: If the delivered work is incomplete, contains significant errors, or fails to meet the specifications in the Service Agreement, and the issues prevent completion of the agreed scope of work, and Data Ikseer is unable to resolve them through the agreed 2–3 revision rounds, the client may be eligible for a partial or full refund, proportional to the incomplete or defective portion of the work.
Duplicate Payment: In the event a client makes a duplicate payment, the excess amount will be refunded in full within seven business days or in accordance with the processing time of the relevant payment platform, whichever occurs later.

2.2 Ineligibility for Refunds

Refunds will NOT be issued in the following circumstances:

Change of Mind: Once work has begun, refunds will not be issued simply because the client has changed their mind about the project or no longer requires the Services
Subjective Dissatisfaction: Refunds based on personal preferences or subjective opinions (e.g., "I don't like the colour scheme") are not provided if the work meets the agreed specifications and industry standards
Client-Caused Delays: If project delays are caused by the client's failure to provide necessary information, data, files, or timely feedback, no refund will be issued
Completed Projects: Once the project is completed, delivered, and approved by the client (either explicitly or implicitly by accepting final deliverables), no refunds will be issued
After Revision Period: Refund requests made after the 14-day revision period have expired will not be accepted unless there are extenuating circumstances

2.3 Partial Refunds

In cases where some work has been completed but the client is not satisfied with the final deliverables despite multiple revision rounds, a partial refund may be offered at Data Ikseer discretion. The refund amount will be based on the value of the work completed, accepted deliverables, and hours invested.

3. Refund Request Process

3.1 How to Request a Refund

To request a refund or cancellation, clients should follow these steps:

Step 1: Contact Data Ikseer via email at info@dataikseer.com or through WhatsApp at +92 311 1031453 with the refund request
Step 2: Include project details (project name, invoice number, payment date, payment amount, and detailed reason for the refund request)
Step 3: Data Ikseer will review the request and respond within 3-5 business days with a decision and the next steps

3.2 Refund Processing Time

Once a refund is approved, it will be processed within 14 business days. The refund will be issued to the original payment method used for the transaction:

Bank Transfer: Refunds will be credited back to the client's bank account within 5-10 business days after processing
PayFast: Refunds will be processed through PayFast and credited to the client account within 7-14 business days, depending on the bank
Upwork: Refunds for projects completed through freelance platforms will be processed according to the platform's refund policies and timelines (typically 5-14 business days)

Please note that Data Ikseer is not responsible for delays caused by banks, payment processors, or freelance platforms beyond Data Ikseer control.

4. Exceptions and Special Circumstances

Exceptional Circumstances: If unforeseen events beyond either party’s control, such as serious illness, emergencies, natural disasters, or other force majeure, prevent the project from proceeding, Data Ikseer may offer a partial or full refund based on the portion of work completed, reschedule the project, or pause it, in accordance with the Service Agreement and governing law. Clients experiencing unexpected circumstances that prevent them from continuing must notify Data Ikseer immediately at info@dataikseer.com, and both parties will work in good faith to agree on a fair solution, which may include partial or full refunds, rescheduling, pausing, or revised payment arrangements.

5. Dispute Resolution

If a client is dissatisfied with a refund decision, they are encouraged to contact Data Ikseer directly at info@dataikseer.com or +92 311 1031453 to discuss the issue. Data Ikseer is committed to resolving disputes amicably through good-faith negotiation and finding mutually acceptable solutions.

If a resolution cannot be reached through direct communication within 30 days, disputes will be subject to the laws of Pakistan and the jurisdiction of the courts in Karachi, Pakistan, as outlined in the Data Ikseer Terms and Conditions.

6. Non-Refundable Items

The following are non-refundable:

Initial Deposits: Deposits (typically 50% for large projects) paid at the start of a project are non-refundable unless no work has been performed
Completed Work: Any deliverables that have been completed, delivered, and approved by the client (either explicitly or by accepting final files) are non-refundable
Revision Fees: Additional revisions requested beyond the agreed 2-3 revision rounds are non-refundable
Third-Party Costs: Any costs incurred for third-party services (e.g., cloud storage, software licenses, premium tools, payment processing fees) are non-refundable
Rush Fees: Any premium charges for expedited delivery or rush work are non-refundable once the work has been prioritized and scheduled

7. Changes to This Policy

Data Ikseer reserves the right to update this Refund & Cancellation Policy at any time to reflect changes in business practices or legal requirements. Changes will be posted on this page at https://dataikseer.com with an updated effective date. Continued use of Data Ikseer Services after changes constitutes acceptance of the revised policy.

8. Contact Information

If clients have questions about this Refund & Cancellation Policy or need to request a refund or cancellation, they should contact Data Ikseer:

Data Ikseer

Address: Saify Foundation Building, 2nd Floor, #202, Mansfield Street, Dr Syedna Mohammed Burhanuddin Road, Saddar, Karachi 74100, Pakistan

Email: info@dataikseer.com | sales@dataikseer.com.

Phone/WhatsApp: +92 311 1031453

Website: https://dataikseer.com

Business Hours: Monday to Saturday, 8:00 AM - 8:00 PM PKT